In this article, you can find important information regarding our return policy, including the following topics (hyperlinked to the appropriate section for ease of access):
RETURN & EXCHANGES POLICY
RETURN PROCESS
RETURN INSTRUCTION
REFUND OR EXCHANGED
RESTOCKING FEE
RESERVED RIGHTS REGARDING RETURNS:
RETURN & EXCHANGES POLICY
We encourage customers to inspect and try on all items as soon as they are delivered as standard size item and most accessories are only returnable within 30 days of delivery. Jewelry and headpieces are only returnable within 7 days of delivery.
All returnable items must be unwashed, unworn, and in original condition with their tags still attached. Returned items are refunded the amount paid for the items along with applicable taxes but shipping and any rush fees (if applicable) will not be refunded. Refunds will be rejected for any items arriving back with obvious signs of wear, alterations, or missing tags.
In view of the unique nature of dance shoes, we kindly request our customers to understand that we cannot accept returns or exchanges for shoes with soiled soles or tags that have been removed.
NON-RETURNABLE ITEMS:
-Custom Size Clothing：Custom dance clothing are made specifically to the measurements you provide (bust, waist, hips and height). That means no one else will be able to wear that dance dress once it's made. Because of this, we are unable to accept any returns on custom dance dresses. Please double check your measurements and color choice before ordering.
-Ready to Ship item
RETURN PROCESS
-Contact us（contact@danceandsway.com) and describe which item(s) you like to return and the reason for your return. Attach Photograph(s) for quality problems.
-Eligible items can be returned or exchanged within 30 days of receipt of the original order
-Items must be unused, undamaged and in original packaging and ensure that all articles in the package are intact. If not, the customer is responsible for all incurred fees and no refund will be issued.
-Return Address
We have warehouses in different countries around the Globe! If you want to return the items, please do not hesitate to Contact us (contact@danceandsway.com). Our customer service representatives will provide you with the return address base on your order details within 48 hours.
RETURN INSTRUCTION
-We do not accept returned items sent back directly without our Return Staff. Please do not ship items back without approval first. Orders sent back to us without approval will be rejected.
-We do not offer a return label in the event that there is no problem with the quality of the product.
-Danceandsway will issue a full refund including tax and shipping for any damaged, defective, or mis-shipped items as long as we are notified within 30 days of delivery to you. If the item arrives damaged or defective, please contact our Customer Service team(contact@danceandsway.com) directly for assistance with the following information. Our customer service team can be reached here. After 30 days, we may not be able to process a full refund.
-Once the returned merchandise is received your money will be refunded back to you. danceandswaycannot refund, reimburse, cover, or otherwise be responsible for any fees not paid to danceandsway.com. This includes any customs taxes or VAT as well as any return shipping costs you may incur in the refund process. Refunds are issued back to the original form of payment used to purchase the order. Once your refund is issued, you will receive a confirmation email.
-We do not offer Freight To Collect (FTC) service for the packages returned to us. Shipping cost for the returned packages are non-refundable.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
REFUND
-Once initiated, refunds generally take 5-7 days to be processed on our end but it may take your financial institution an additional week or so to get the funds back into your account. We’ll email you a confirmation once the refund is posted on our end.
-Refunds/Exchange only begin once a returned package has been scanned back into our warehouse. It can generally take a few weeks for a return to arrive back and be processed back into our warehouse.
-The refund will be made via the same payment method used to make the purchase.
RESTOCKING FEE:
-While we accept returns of standard size within a designated window, a 20% restocking fee will be charged for customers who return more than 3 items.
-Please remember that most Danceandsway products are made to order to help reduce environmental waste. (Keeping prices low for our customers) We charge these fees and these fees are automatically deducted from your refund amount.
RESERVED RIGHTS REGARDING RETURNS:
-We reserve the right to define and limit, refuse, and/or reject returns from customers at any time due to but not limited to:
Irregular or excessive returns history indicative of "wardrobing."
Irregular or excessive returns history involving worn, altered, laundered, damaged, missing items.
Potential fraudulent or criminal activity.
-Bulk orders with multiple sizes/variations of items of the same type.
NOTE: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
